Our Support Policy

At Tolet BD, we are committed to providing excellent customer service. This Support Policy outlines the types of support we offer and the guidelines for requesting and receiving assistance.

How to Get Support

Our support team is available to assist you with any issues or concerns. You can reach us through the following channels:

• Email: support@toletbd.app

Support Hours

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM to 6:00 PM (EST)
• Saturday: 10:00 AM to 2:00 PM (EST)
• Sunday: Closed

We strive to respond to all inquiries within 24 hours during business days. If you contact us outside of business hours, we will respond as soon as possible during the next available business day.

Support Process

Our support process is simple and efficient. Follow these steps to request support:

1. Contact our support team through one of the listed channels.
2. Provide detailed information about the issue or question you have.
3. Our team will review your request and follow up with a solution or next steps.
4. If further assistance is needed, we may escalate the issue to a higher-level support representative.

Support Limitations

While we strive to provide exceptional support, there are some limitations:

• We cannot provide support for third-party products or services.
• Support is provided in English, but we may offer support in additional languages upon request.
• We do not offer support for issues related to hardware, unless covered by our warranty.

Feedback and Improvement

Your feedback is important to us. If you have suggestions or comments on how we can improve our support services, feel free to share them with us:

You can submit your feedback through our Feedback Form, or email us at info@toletbd.app.